Return Policy

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30-day returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Return Approval:

Our main priority is to make sure all of our customers are 100% satisfied.

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30-day returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Return Approval:

Items that can be returned, refunded, or exchanged within 30 days of receiving them must follow the criteria below:

1. The wrong specifications.
2. Items with a defective condition caused by the manufacturer or shipping carrier.

If you are not in these cases, please contact us at support@nuvexl.com for immediate support.

Return Process:

• Step 1: Contact us at support@nuvexl.com and provide your order number, real photos or video of items, and reason for returning. 

• Step 2: Customer service will evaluate and assist you with the free return label. 
• Step 3: Print the label and send the items back to us.

Note: The items need to be in their original condition and with all their labels.